Refund Policy

Cancel anytime with two clicks. If Soled.ai is not right for you, tell us within 14 days of your first payment and we will refund it in full, no questions asked.

• You can cancel a subscription at any time from your clone's Manage billing page. No emails, no phone calls, no retention flows.
• Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then.
• Cancelling a subscription never deletes your content. Your interviews, memories, and recordings stay safe in your account.

• First payment: if you are unhappy for any reason, request a refund within 14 days of your first payment on a plan and we will refund it in full.
• Renewals: monthly renewals are generally not refunded, since you can cancel ahead of any renewal. If you forgot to cancel and have not used the service since the renewal, write to us and we will take an honest look.
• Billing mistakes: duplicate charges, charges after a confirmed cancellation, or any error on our side will always be refunded in full.
• Extended outages: if a service problem on our side keeps you from using what you paid for, we will credit or refund the affected time.

Email support@soled.ai from the address on your account, and tell us which clone the subscription belongs to. Approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.

We keep this policy generous because we want you here for the value, not the lock-in. In return, we reserve the right to decline refunds where we see abuse, such as repeated subscribe and refund cycles.